Research hub
Gift selection & usability
A gift selector should preserve the chosen variant, explain eligibility and remain usable when a shopper changes or declines the reward.
Evaluate variants, incomplete selection, changing a chosen gift and keyboard access before adding a selector to the cart.
4 articles in this hub
- How should an app replace a chosen gift without granting an extra reward?
Treat gift replacement as a transition with one final intended reward: define how the previous selection is removed, the new one is added and a failed change is recovered.
- How should you compare gift selectors for size and color variants?
A gift selector should add the exact chosen variant, show unavailable choices clearly and preserve the selection into the order; evaluate those outcomes before its visual design.
- What should a keyboard-accessibility review of a gift selector cover?
Review the whole selection journey with a keyboard: opening the selector, understanding options, choosing or declining, closing it and confirming the resulting cart.
- What should happen when a shopper checks out without choosing a gift?
Define no selection as an explicit customer state: explain the available gift and let the shopper complete the intended choose, decline or continue path without a misleading promise.