Research hub
Diagnostics & recovery
Capture the smallest failing cart journey and separate the rule, cart state, rendered message and final order before changing a live promotion.
Investigate full-price gifts, stale theme integrations, misleading promotion labels and difficult support reports.
4 articles in this hub
- How should gift labels be checked between the cart and the order?
Treat a “free gift” label as a message to verify: compare the actual line, quantity and charged amount through cart, checkout and order before relying on the label operationally.
- What evidence should you collect before escalating a gift-app problem?
Send the smallest reproducible journey with the intended offer rule, actual result and sanitized evidence; distinguish a documented behavior from an observed failure and an untested hypothesis.
- Why can a gift widget disappear after publishing a new Shopify theme?
After a theme change, check app activation and supported widget placement first, then distinguish a missing interface from a missing reward rule and retest the actual cart journey.
- Why is an automatically added gift still showing a price?
A gift being present does not prove that it is discounted: inspect eligibility, the applied discount and the current cart before changing the product’s catalog price.