Research hub
Eligibility boundaries
Write the qualifying amount and reward precedence in plain language before configuring the app, then test carts that fall on either side of each rule.
Resolve discounted subtotals, separate shipping goals, excluded products and competing reward tiers.
4 articles in this hub
- How should excluded products affect a Shopify gift offer?
Define exclusions as part of the qualifying-product set, then test eligible-only, excluded-only and mixed carts; hiding a banner does not establish that excluded products stop earning rewards.
- How should you resolve two gift offers that qualify at the same time?
Choose a deliberate policy for overlapping offers—cumulative rewards, highest tier, or a named priority—then test qualification and reversal without assuming that all eligible offers should run.
- Should a gift threshold use the subtotal before or after discounts?
Write the exact qualifying-spend formula before choosing a threshold setting; the displayed cart total, native discount minimum and app rule must not be assumed to be the same amount.
- Should free shipping and a free gift share the same cart goal?
Use one combined goal only when both rewards truly share the same qualifying rule; otherwise show separate milestones and verify the shipping and gift outcomes independently.